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GiftS

Giving is good! Whether you have given, or been given to,  we're here to help you get the most out of the gifting process!

Continue to scroll down to find your situation.

If you're just here to check us out, then feel free to just scroll down and see what happens, we're happy you're here

I Received a voucher

Aren't you a lucky human! You're now a card carrying Velo Important Person. Welcome to the #VIP club!

Your voucher has two very important things on it:

  • A valid to date - you MUST complete the below steps to activate the voucher by this date

  • A voucher code - this is the unique voucher code for you to access your gift - it can only be used once

Activation - existing customer

  1. You will need to log into your existing gymcatch account

  2. Select Chateau Velo if you haven't already linked us as your fitness provider

  3. Go to 'packages' and select the bundle you have been gifted (e.g. select 5 class bundle)

  4. You will have the option to insert a promotional code - this is the voucher code you have

  5. Select purchase

  6. Voila! The relevant credits will now be in your account to use as normal

Activation - NEw customer

  1. You will need to create a new Gymcatch account - this is completely free, and because we use them for all bookings - you can set up your account by clicking here

  2. Select 'follow' and you'll be given the option to log in or register

  3. Fill in your name and contact email to register

  4. Go to 'packages' and select the bundle you have been gifted (e.g. select 5 class bundle)

  5. You will have the option to insert a promotional code - this is the voucher code you have

  6. Select purchase

  7. Voila! The relevant credits will now be in your account to use as normal

I want to give a voucher

We think you're awesome! Gifting is an amazing thing. So that means you're also amazing!

You can buy a voucher for any of our bundles, and almost anything else by request, so get in touch hellovelo[@]chateauvelo.com

You can pop in and see us to get a physical voucher

Email us to arrange a voucher and pay

Purchase online - COMING SOON

If you are purchasing class credits for an existing member as a gift we can also arrange to add them directly to their account or provide you with a voucher code for them to do themselves. Just let us know your preferences!

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